IT User Support (Help Desk)
IT User Support (Help Desk) and Academic Technology Services (ATS)
Information Technology (IT) serves the technology needs of the University's faculty, staff and students. IT is responsible for planning and development of the University computing systems and data networks. IT also maintains the campus network, administrative systems, e-mail accounts, University-owned desktop computers, and the University Web site and portal. For students, IT maintains the campus computer labs, offers Internet service and e-mail accounts to all students.
MyArcadia, the campus web portal
MyArcadia is a portal Web site, acting as a gateway to sources of information. MyArcadia gives students access to online course information, e-mail, library online resources and campus department Web sites. The site is also the main source for campus announcements and event listings, and provides a quick link to the student information which includes online registration, online access to grades and online payments. If you have difficulty connecting to MyArcadia, please contact the Helpdesk.
Where can I use my wireless laptop?
You can use your wireless laptop anywhere on campus as Arcadia's campus-wide wireless network provides full coverage in all academic buildings, residence halls and administrative areas. Students will still need to register their laptops as they would through the wired network.
Where are computer labs located on campus?
Computer labs are located in Boyer Hall, Brubaker Hall, and Landman Library. The following labs are open for student computing: Boyer Hall 19; Brubaker Hall 304, 305, 307; and the two labs on the lower level of the Landman Library. The labs in Landman Library are open 7 days a week, and the labs in Brubaker Hall and Boyer Hall are open Monday – Friday. Please check under the Technology tab of MyArcadia for computer lab hours. The Boyer and Brubaker labs are unavailable when classes are scheduled in the spaces
What software is available in the labs?
The following programs are available on all lab computers: Microsoft Office (includes Access, Excel, FrontPage, Publisher, PowerPoint, and Word); Visual Studio, SPSS, SAS, Adobe Photoshop, Nvivo, Norton Antivirus; QuickTime; Internet Explorer; SAP Front-end; Shockwave Player; Flash Player; Real Player; Windows Media Player; WinZip; Acrobat Reader. Software programs used for specific courses are available in certain labs.
Learning Management System
Arcadia University will use Blackboard as the web-based learning management system for students and faculty until the end of Fall 2016. Beginning Spring 2017 Canvas will be used as Arcadia’s new learning management system. This system provides supportive materials (syllabi, course materials and assignments) and allows online communication between faculty and students.
An Electronic Portfolio allows you to collect digital projects to an online space for submission or display. As an Arcadia student you will automatically have access to this resource through Canvas starting in Spring 2017. Even if you are not required use this technology for your program or a course, you may create a professional portfolio or archive selected work that you may share via a web browser.
Where do I go to get help?
- Dilworth Hall –IT User Support
- Call 215-572-2898
- Send an Email to email@example.com
- Hours of Operation can be found on the Technology Tab in MyArcadia
- Assistance via phone and e-mail is available 7/24/365